What Telehealth Is
Telehealth means receiving healthcare remotely using electronic communication, such as an online health questionnaire, secure messaging, phone or video, instead of an in-person visit. Through Trumino, you are evaluated by an independent licensed provider affiliated with ZiraMedical. Blank AI LLC (d/b/a Trumino) is not a healthcare provider and does not make clinical decisions.
How Your Care Works
Depending on your state and your situation, care may be asynchronous (a provider reviews your questionnaire and messages you) or synchronous (a live phone or video visit). A live consultation is required before treatment in District of Columbia (DC), Kansas (KS), Louisiana (LA), Mississippi (MS), New Mexico (NM), Rhode Island (RI), West Virginia (WV). A provider may require a live visit anywhere if it is clinically appropriate.
The provider decides whether treatment is appropriate. A prescription is not guaranteed.
Expected Benefits
- Access to a licensed provider without traveling to an office.
- More flexible timing for reviews and follow-up questions.
- Coordinated prescription fulfillment and delivery from a licensed pharmacy.
Possible Risks and Limits
- The provider cannot perform a physical exam, so information may be incomplete. The provider relies on what you report, so it must be accurate and complete.
- The provider may decide telehealth is not appropriate for you and recommend in-person care, bloodwork or other diagnostic testing.
- Technology problems, such as poor connections or system outages, can delay care.
- Despite security safeguards, electronic communications carry some risk of unauthorized access.
- Telehealth is not suitable for emergencies. If you have an emergency, call 911.
Your Responsibilities
- Give complete, truthful information about your health, medications, allergies and history, and update your provider if anything changes.
- Follow your provider's instructions and the pharmacy's directions for any medication.
- Keep your primary care clinician informed about treatment you receive through telehealth.
- Seek in-person or emergency care when your symptoms require it.
Compounded Medications
Your provider may prescribe a medication compounded by a state-licensed pharmacy. Compounded medications are prepared for individual patients and are not approved or reviewed by the FDA for safety, effectiveness or quality. Your provider will discuss whether a compounded medication is appropriate for you.
Privacy of Your Information
Your health information is shared with your provider and pharmacy for your care and is protected as described in our Privacy Policy and in your provider's and pharmacy's Notices of Privacy Practices.
Your Rights
Your consent is voluntary. You may refuse or stop telehealth care at any time without affecting your right to future care, and you may ask for an in-person referral. Withdrawing consent does not affect care already provided.
Your Consent
By accepting this consent during intake, you confirm that you have read and understood it, that you have had the chance to ask questions (by contacting help@truminohealth.com or your provider), and that you agree to receive care through telehealth. See also our Terms of Service and Refund & Cancellation Policy.