Overview
This Privacy Policy explains how Blank AI LLC, doing business as Trumino ("Trumino," "we," "us"), handles personal information when you use truminohealth.com, our intake forms and patient portal (the "Services").
Trumino connects you with independent licensed providers affiliated with ZiraMedical and with licensed pharmacies. Those providers and pharmacies have their own legal duties for the medical information they hold, described below.
Information We Collect
Information you give us: name, contact details, date of birth, shipping address, identity verification where required, payment details (processed by our payment processor; we do not store full card numbers), and your answers to health questions such as medical history, medications, allergies, height and weight.
Information from partners: prescription, order and shipping status from providers and pharmacies, and payment confirmations from our payment processor.
Information collected automatically: device and browser details, IP address, pages viewed and similar usage information, collected through cookies and similar technologies.
How We Use Information
- To deliver the Services: route your assessment to a provider, coordinate prescriptions and shipping, process payments and provide support.
- To verify identity, prevent fraud and keep the Services secure.
- To send account, care and order messages, and marketing messages only where you have agreed (you can unsubscribe at any time).
- To operate, maintain and improve the Services, and to meet legal obligations.
Protected Health Information
Health information you provide for your care is shared with your provider and the dispensing pharmacy. When a provider or pharmacy is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), the medical information it creates and holds about you is protected health information (PHI) and is governed by that provider's or pharmacy's Notice of Privacy Practices. Where Trumino or its platform vendors handle PHI on their behalf, they do so only as HIPAA and the applicable business associate agreements allow.
We do not use your health answers for advertising. We do not send health information, intake answers or treatment details to advertising platforms or advertising pixels.
Website Privacy Choices
These choices apply across this website. Allow or withdraw product analytics and advertising measurement independently. Global Privacy Control keeps both optional categories off.
Security
We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit and access controls. No system is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep personal information as long as needed to provide the Services, meet legal and record-keeping obligations, resolve disputes and enforce agreements. Medical records held by providers and pharmacies are kept as their licensing laws require.
Your Choices and Rights
You can ask to access, correct or delete your personal information, and opt out of marketing emails using the link in any email or texts by replying STOP. Depending on where you live, including California, Washington, Nevada, Colorado, Connecticut, Virginia, Texas and Oregon, you may have additional rights under state privacy and consumer health data laws, such as the right to know what we collect, to delete it, and to withdraw consent for collecting or sharing consumer health data. We will not discriminate against you for exercising these rights.
To make a request, email help@truminohealth.com from the address associated with your account. We may need to verify your identity. Requests about records held by your provider or pharmacy may be directed to them.
Children
The Services are only for adults 18 and older. We do not knowingly collect information from children, and we delete it if we learn we have.
Changes to This Policy
We may update this policy. We will post the new version with a new effective date and give additional notice of material changes where required.
Contact Us
Blank AI LLC (d/b/a Trumino), 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801. Email help@truminohealth.com, phone (917) 694-8933. See also our Terms of Service and Telehealth Consent.