If a Provider Does Not Approve You
When you check out, your payment method is pre-authorized for the amount shown. You are only charged if an independent licensed provider reviews your information and prescribes treatment. If the provider decides that treatment is not appropriate for you, the authorization is released, you are not charged, and no medication will be sent.
Subscriptions and Billing
Programs billed on a recurring basis renew automatically at the interval and price shown at checkout until you cancel. Each renewal is charged to your payment method on file at the start of the new billing period.
How to Cancel
You can cancel at any time, for any reason, through the patient portal or by emailing help@truminohealth.com from the email address on your account. Cancel before your next billing date to avoid the next charge. We will confirm your cancellation by email.
When you cancel, you will not be charged again, and any order already in progress continues through the end of the period you have paid for.
Refunds After a Prescription Is Sent
Once your prescription has been sent to the pharmacy for an order, that order is not refundable, because the medication is prepared and dispensed for you. If you prepaid for multiple months, we refund any months for which medication has not yet been prepared or shipped.
Returns
Prescription medications cannot be returned or exchanged once dispensed. Federal and state pharmacy rules prohibit returning them for resale or reuse.
Damaged, Missing or Incorrect Orders
Check your package when it arrives. If it is damaged, missing or not what was prescribed, contact us at help@truminohealth.com or (917) 694-8933 within 7 days of delivery (with photos, if possible) and we will work with the pharmacy to replace it at no cost.
Billing Questions
Please contact us before disputing a charge with your bank so we can help quickly. See our Terms of Service for more about payments.
Contact Us
Blank AI LLC (d/b/a Trumino), 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801. Email help@truminohealth.com, phone (917) 694-8933, Monday–Friday, 9 AM–5 PM Eastern.