Not for Emergencies
Trumino is not for medical emergencies. If you think you are having a medical emergency, call 911 or go to the nearest emergency room. If you are in crisis or thinking about harming yourself, call or text 988 (Suicide & Crisis Lifeline).
Agreement to These Terms
These Terms of Service ("Terms") are an agreement between you and Blank AI LLC, a Wyoming limited liability company doing business as Trumino ("Trumino," "we," "us"). They govern your use of truminohealth.com, our intake forms, patient portal and related services (the "Services").
By using the Services you agree to these Terms, our Privacy Policy, our Telehealth Consent and our Refund & Cancellation Policy, which are part of these Terms. If you do not agree, do not use the Services.
What Trumino Does, and Does Not Do
Trumino is a technology and administrative platform. We help you complete an online health assessment, connect you with independent licensed healthcare providers, and coordinate fulfillment through licensed pharmacies. We handle non-clinical work such as the website, scheduling, billing support and customer service.
Trumino does not practice medicine or pharmacy and does not provide medical care. Clinical services are provided by independent licensed providers affiliated with ZiraMedical (ziramedical.com), an independent telehealth medical group. Prescriptions are filled and shipped by independent licensed U.S. pharmacies, which include EPIQ Scripts, Foothills Pharmacy, Emerald Compounding Pharmacy.
Information on our website is general education, not medical advice. It does not replace a consultation with a licensed provider.
Eligibility
To use the Services you must be at least 18 years old, located in a U.S. state where care is offered when you use the Services, and able to enter into a binding contract. You must give complete and truthful information about yourself and your health. Providing false or incomplete medical information can put your health at risk and may lead us to end your access.
Your Relationship with Providers
Your provider–patient relationship is with the independent provider who reviews your assessment, not with Trumino. Providers make all clinical decisions independently, using their own professional judgment, including whether a medication is appropriate for you.
A prescription is not guaranteed. A provider may decline to prescribe, ask for more information, require a live video visit, or recommend that you see an in-person clinician. In some states (currently District of Columbia (DC), Kansas (KS), Louisiana (LA), Mississippi (MS), New Mexico (NM), Rhode Island (RI), West Virginia (WV)) a live consultation is required before treatment.
Telehealth
Care is delivered through telehealth, which has benefits and limits compared with in-person care. Before you receive care you must review and accept our Telehealth Consent.
Prescription Medications
Medications are dispensed only under a valid prescription from a licensed provider and are filled by a licensed pharmacy that is responsible for dispensing. Availability of a specific medication may vary by state and may change.
Compounded medications are not FDA-approved. Some medications offered through the Services are compounded by state-licensed pharmacies for individual patients. Compounded drugs are not reviewed by the U.S. Food and Drug Administration (FDA) for safety, effectiveness or quality, and are not the same as brand-name products. Trumino is not affiliated with Novo Nordisk, Eli Lilly or any other drug manufacturer.
Read the Important Safety Information before starting any medication, and follow your provider's and pharmacy's instructions. Because of federal and state pharmacy rules, dispensed medications cannot be returned for resale or reuse.
Shipping
The dispensing pharmacy ships medications to the address you provide. Delivery estimates are not guaranteed. Make sure your address is correct and that someone can receive temperature-sensitive packages. Contact us right away if a package arrives damaged or incorrect.
Pricing, Payment and Subscriptions
Prices are shown before you pay. For a new order, your payment method is pre-authorized at checkout and charged only if an independent licensed provider prescribes treatment; otherwise the authorization is released and you are not charged. The Services are cash-pay and not insurance; we do not bill insurance. You may be able to use an HSA or FSA card, subject to your plan's rules.
Some programs are subscriptions that renew automatically at the interval and price shown at checkout until you cancel. By subscribing, you authorize us and our payment processor to charge your payment method on each renewal. You can cancel at any time as described in our Refund & Cancellation Policy.
Your Account
Keep your login details secure and tell us at help@truminohealth.com if you think someone has accessed your account without permission. You are responsible for activity on your account.
Acceptable Use
Do not misuse the Services. For example, do not provide false identity or health information, obtain medication for someone else, resell medication, interfere with or scrape the Services, or use them in violation of any law.
Communications
You agree to receive account, care and order messages electronically, including by email and, if you opt in, text message. You can opt out of marketing messages at any time. Message and data rates may apply to texts; reply STOP to stop texts.
Intellectual Property
The Services, including our name, logos, text and design, belong to Blank AI LLC or its licensors. We give you a limited, personal, non-transferable right to use the Services for their intended purpose.
Disclaimers
Except as required by law, the Services are provided "as is" and "as available." Individual results vary. We do not guarantee any particular health outcome, and we are not responsible for the independent clinical decisions of providers or the dispensing decisions of pharmacies.
Limitation of Liability
To the fullest extent permitted by law, Blank AI LLC is not liable for indirect, incidental, special or consequential damages, and our total liability for any claim relating to the Services is limited to the amount you paid us in the 12 months before the claim. Some states do not allow these limits, so they may not apply to you.
Disputes and Governing Law
Before filing a claim, please contact us at help@truminohealth.com so we can try to resolve it informally. These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, except where the law of your state of residence requires otherwise.
Changes to These Terms
We may update these Terms. We will post the updated Terms with a new effective date and, for material changes, give additional notice where required. Continuing to use the Services after an update means you accept it.
Contact Us
Blank AI LLC (d/b/a Trumino), 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801. Email help@truminohealth.com, phone (917) 694-8933, Monday–Friday, 9 AM–5 PM Eastern.